Returns and Refund Policy
RETURNS AND REFUND POLICY
At Monster Fairings, we believe in delivering the best products and ensuring our customers are satisfied. This policy provides clarity on our return and refund process. We appreciate your trust in our products and are here to support you every step of the way.
Eligibility for Returns :
- Customers have 30 days from receiving the product to initiate a return
- We accept only unopened packages (unused, in the original packaging, and with all tags intact).
Non-Returnable Items :
- Fairing kits that have been opened and installed
Return Process :
- Initiate the process by completing a Customer Support ticket within 30 days from receiving the product.
- We strive to respond to inquiries within 24-72 hours.
- Once approved, we will provide you with the appropriate return shipping address.
- Refunds will be credited using the original payment method.
- We deduct a $250 re-stocking fee for standard orders and $350 for custom fairing kits.
- Please allow up to 10 working days for us to process your refund after receiving the returned product.
- Note: Some banks may take longer to reflect the refund. If the refund doesn’t appear after 14 working days, kindly contact your bank or credit card company.
- Customers have 30 days from receiving the product to initiate a replacement.
- In the unfortunate event of receiving defective, damaged, or incorrect items, we offer full replacements at no additional charge.
- No need to send back the original parts; feel free to utilize them until the replacement parts are in your hands.
- To request a replacement, submit a Customer Support Ticket. We’ll get back to you within 24-72 hours.
- We can only offer replacements for parts if they have not been fitted to a motorcycle
- Customers bear all costs for return shipping, if international this includes any taxes and fees.
- Original shipping fees are non-refundable.
- Ensure your return items are sent via a trackable shipping service and consider purchasing shipping insurance for high-value items.
- Products should be returned in their original packaging.
- Orders can be canceled within 24 hours of placing the order for a $100 cancellation fee. Beyond 24 hours of placing the order, there’s a restocking fee: $250 for standard orders and $350 for custom orders.
Special Circumstances :
- No returns for color mismatches relative to OEM.
- Once fitted, fairing kits are non-returnable or replaceable.
- Our 100% fitment and paint guarantee stands firm. To benefit from our fitment guarantee, ensure a professional motorcycle repair facility installs the fairing kits. We may request proof of such installation during the support claim process.
Disputes: In the rare case of disagreements, both Monster Fairings and the customer commit to finding a resolution in good faith. Kindly contact our dedicated Customer Support for assistance.
Updates & Changes: This policy may be updated over time. We advise customers to periodically review for changes.
Legal Considerations: Our policy complies with all applicable local, state, or national laws concerning returns and refunds.
Proof of purchase: Keep your order number or receipt handy. It’s required for returns and exchanges.
Customer Support Commitment : Our dedicated team is always here to assist. Feel free to reach out for any clarifications or concerns related to our policy.
Policy Agreement: By purchasing from Monster Fairings, customers acknowledge and agree to the terms of this Return & Refund Policy.
Thanks for choosing Monster Fairings! Safe riding! 🏍️