FAQ
Straight answers,
before you ask.
How long your kit takes, how shipping and tracking work, what to do when it arrives, and how custom orders go. Can't find it? Search below or talk to us.
Ordering and custom designs
Can I order a design that is not on the website?
Yes, no problem at all. Custom orders are what we specialise in. Send us a photo of the design through the Contact page, or use the Custom Designs page, and we will work with you to get it made. Some custom designs may carry a small additional charge.
Will I see my design before it is painted?
Yes. For custom work you approve a mockup of the design on your bike before anything is painted.
How can I pay?
At checkout you can pay by card or PayPal, and with Apple Pay, Google Pay or Link where your device supports them.
Making your kit
How long does it take to make my fairings?
Custom made-to-order fairings take 14 to 21 working days to produce (working days are Monday to Friday). Your kit goes through our molding and paint process, and once it is ready we send you photos for approval.
Why have I not had an update on my order?
Once you have ordered, please allow 14 to 21 working days for production. We do not send updates during the process because it slows production down. If you have not heard from us with ready photos after 21 working days, please contact us.
Do I get to approve my kit before it ships?
Yes. When your panels are finished we send you photos for approval, and your kit is only packed and shipped once you have signed it off.
What about kits that are in stock?
In-stock kits are already painted and boxed, so they are delivered in 2 to 3 days.
Shipping and tracking
When will I receive my fairings?
For a made-to-order kit there are three stages: 14 to 21 working days to produce it, 2 to 5 days for packing and handling once you approve your photos, then delivery. Standard shipping takes 20 to 30 days and expedited shipping takes 7 to 15 days. Added together, most standard-shipping orders arrive roughly 5 to 6 weeks after ordering. The times shown at checkout for your country are the ones to go by.
Can I get my kit faster?
Yes. Expedited shipping takes 7 to 15 days and is available for an extra fee, either at checkout or when your kit is ready to ship. Ask us if you are working to a deadline.
Where do you ship?
Standard shipping covers the US, UK and Western Europe. The exact options and times for your country are shown at checkout.
When will I get a tracking number?
After you approve your ready photos, allow 2 to 5 days for packing and handling. Your tracking ID is issued within 24 to 72 hours of shipment. If it has not arrived after that, message us through the Contact page and we will chase it. You can also see your orders in My Account.
My tracking says "label created" and is not moving. Is something wrong?
No. "Label created" means your kit is in transit with the courier that carries it to your country, and that courier does not show active tracking movement. Once the kit arrives in the destination country it is cleared by Customs and then handed to FedEx or UPS for ground delivery. When the ID activates, allow around 3 to 5 days for delivery. If the standard 20 to 30 day delivery window has passed, contact us and we will get further information from the courier.
How is my kit packed?
Every panel is individually wrapped and packed in our purpose-built boxes with sturdy frames, made to take a knock in transit.
When it arrives
What should I do when my kit arrives?
Open it and inspect every panel within 72 hours, before you fit anything. If something is damaged or not right, hold off on the installation, photograph the box with its shipping label and the affected parts, and tell us within 30 days.
What if a part was damaged in shipping?
We replace parts damaged in shipping free of charge. Send us clear photos of the damaged part and of the box with its shipping label, as JPG or PNG stills rather than video, ideally in natural daylight. A list of the parts that need replacing, circled on your photos, is the fastest way. Report an issue.
Can I return a kit if I do not like it?
Kits that have been opened or fitted to a motorcycle cannot be returned, and we cannot accept returns for color mismatch against OEM paint. The full policy is on the Returns and Refund Policy page.
What does the fitment and paint guarantee cover?
Our 100% fitment and paint guarantee applies when your kit is fitted by a professional motorcycle repair facility. See the Returns and Refund Policy for the details.
Talking to us
How do I contact you?
Use the Contact page or call (909) 808-4100. If your question is about an order, include your order number and any photos so we can answer faster.
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Still stuck?
Talk to a real person
Send us your question, with your order number if it is about an order, and our team will get back to you.