INFO FOR NEW ORDERS
Thank you so much for your patience while we navigated though the current times. At this time we have taken the decision to start accepting new orders via the Monster Fairings website. Orders that are accepted after March 15 will be subject to new production and shipping times, as listed below.
We are anticipating 14-28 working days for the full production of fairings, once ready we will then send photos of the fairings for confirmation prior to shipment. Once confirmed we will then ship the kit and send to our dispatch facility. We are currently expecting 30-45 days for delivery via UPS/FEDEX for the fairings to Mainland USA. To UK and Western Europe orders will received 13-20 day air freight at no added cost)
Fairing kits will be dispatched via international courier and will be delivered by FedEx, a tracking ID will be provided at the time of shipment however we do not expect activation of the ID until the kit has reached the US. At that time we expect 5 days delivery Via FEDEX Ground services.
For Orders placed after June 15th we now offer expedited shipping to the USA for $89, this option will provide air shipping with delivery times 13-18 days.
If you have any questions regarding any of the information above we’ll be more than happy to help and if you’d like to go ahead and place an order with the production and deliver times mentioned above in mind, we’d love to get you setup.
Please get back to us with the following information if the design you are requesting is not featured on our website and we’ll get the order setup for you right away.
- Make, Model and year of Motorcycle
- Picture of Design requested
- Details of any alterations to design
- Address for delivery of the fairing kit
- Email address for electronic invoice
Once we have this information, we will get back to you shortly with an electronic invoice, which once paid will send your fairings to production.
During this time please expect slightly longer response times for production emails, we appreciate your patience and understanding during this time.
APRIL 2020 UPDATE
We wish to take this opportunity to thank each and every one of our customers for your kind well wishing messages, your continued patience and your extended understanding during this difficult time. The support that we have received from our customers has been an integral part of continuing to serve our customers and certainly has not gone un noticed.
All orders that were placed prior to March 15th have been sent to production and are currently in production at this time. As we mentioned in our earlier release we have asked to please kindly allow for the extension of our production time from 14-21 working days to 14-28 working days. Allowing our team the time to take the necessary precautions to ensure the up most safety of our staff.
For those of you who have received the Ready Photos of your fairing kit and have confirmed them for shipment and are yet to receive a tracking ID, or those who have already received a tracking ID. Please know that our team is working around the clock to ensure that your fairing kits are sent out as soon as possible. To shed some light on the situation our cargo is currently being rationed onto the export planes to countries all over the world, the main problem that we are facing at this time is that 25,000 flights per week have been cancelled from the far east to the US, UK and EU. And export cargo flights have been cut by over 70%. Currently we are bidding against many other merchants for space on these limited planes for our customers. Currently the planes that are leaving are filled with essential medical equipment such as ventilators and masks which are needed to save lives in many countries across the globe. Essentially we are slotting our kits where we can on these planes without having impact on the essential goods that need to be delivered to hospitals etc. (we are having success with this 'slowly') Please expect 25-35 days for delivery of your fairing kit once it has been dispatched.
With this information in mind if we could please ask for your upmost patience and understanding during this time, our team is working tirelessly around the clock to ensure that each and every shipment gets where it needs to go, but during these unprecedented circumstances it is proving difficult. However you have our word that you will get the fairing kit that you paid for. We are currently testing new routes via plane, multi cargo plane, ground transportation and even boat. In the coming days we expect to have a better understanding of where we are with achieving a consistent export solution.
As mentioned above, we really appreciate your patience during this time, if you are looking to receive a fairing kit for your bike but have thoughts that canceling you order and placing elsewhere will ensure you receive a fairing kit faster, please understand this couldn't be further from the truth. This situation is a global one and is affecting every producer of fairings across the globe. The fastest way to receive a new kit for your bike will be to stick with us and allow our team the time to source new channels for shipment, Patience is the name of the game here.
Again I really really want to take the opportunity to thank all of the well wishers, all of the great and supportive messages and notes that have been passed to our team working through this Pandemic, it means more then you know to us and our team and you have our commitment to your product, we will do and are doing everthing in our powers to ensure minimal delays to your order.
Thank you kindly again for your understanding, if we didn't answer any of your questions above, please feel free to reach out.
MARCH 2020 UPDATE
If like me, your email inbox has been flooded with communications from various companies sharing with you their stance on COVID-19 here at Monster Fairings we believe communication is key between us and our customers and we want to ensure you are informed during this difficult time, regarding both our stance on combatting this deadly virus and the production and delivery of your very precious new fairing kit. Before sharing our company’s stance on this pandemic I wish to share a positive thought.
It’s likely that the threat this outbreak presents to you, your family and your loved ones is like nothing you’ve ever experienced before. Each and every one of us finds ourselves having to process this outbreak through a whirlwind of uncertainty and a plethora of mixed messages. At some point - which we are hoping to be sooner rather than later, this will get better, and the world will return to normal. Throughout history humans have always risen to the challenges that nature throws their way - always emerging stronger than before.
What’s most important now is that you and your family stay safe and healthy through this time, and with that here is our current stance on the situation as it escalates among the western world.
We are dedicated to implementing new procedures to ensure the safety of our team across the globe, our shipment partners, and worldwide customer base. Which include the increased use of cleaning procedures through our facilities as well as the use of disinfectant throughout all of our cargo.
Over the past few years we have heavily invested in technical support systems that allow us to make the decision to encourage over 80% of our customer support workforce stationed around the globe to work remotely, in an effort to do our part to limit the spread of COVID-19.
Although it seems that much of the Far East has recovered from this deadly virus and has limited the number of new cases, the outbreak seems to have just started In the west (Europe/United States). Because of this we wish to remain in constant communication with our customers to ensure you’re up to date with our latest policies and procedures.
I am pleased to report that our production facilities currently remain unaffected by this outbreak and our production capabilities have returned to 80% operational. Throughout the months of January 20’ and February 20’ our production facilities saw sporadic closures as instructed by the government, and many of our customers saw extended production times. We wish to thank each and every one of you for being so understanding and patient with us whist we adhered to the restrictions set forth by the current administration, in an effort to ensure the safety of all our team members.
Whilst our production facilities are operational, at this time we are experiencing an unexpected increase in the wait times for shipment and delivery as various counties around the world limit air travel and transportation. That being said, it’s important to note that we do not currently send any of our cargo on the commercial airline flights which have been cancelled, but via air cargo routes which are still open and fully operational at this time.
So what does this mean for you? This means that we will continue to produce all fairing kits as ordered by our customers, we are increasing the standard production times from 14-21 working days to 14-28 working days as a precautionary measure so our customers can plan accordingly. We do ask you to expect longer delivery times from our shipment companies as we attempt to gain space on the currently heavily over demanded cargo planes. We will no longer be using EMS for shipments and will be using DHL exclusively to ensure our shipments arrive in time, this will come at no additional cost to our current customers.